Senior Program Management and Solution Implementation Services (Salesforce Service Cloud).

PROBLEM

Our client was going through a Salesforce custom application implementation in order to fulfill custom front-end customer service-desk tickets. We developed a custom UI/UX for the front-end visitors, and support all the customization custom Apex development efforts for the overall Salesforce service-desk solution. We provided overall program management, configuration and solution implementation services.

HOW WE SOLVED THIS PROBLEM

We provided senior program management oversight, governance, and technical architecture oversight to ensure the Salesforce Service-Cloud modernization was delivered on time and within budget.